Frequently Asked Questions

Find answers to common questions about JJ DOREMON POKET

How do I purchase an item?

To purchase an item, browse our categories, select the item you're interested in, and click the "Order" button. You'll be redirected to WhatsApp to complete your purchase with our team.

What payment methods do you accept?

We currently accept payments through bank transfers and e-wallets. All payment details will be discussed via WhatsApp after you place your order.

How do I sell an item on your platform?

To sell an item, navigate to the category of your item and click "Sell Item". Fill out the form with item details, upload images, and submit. Our team will review and list your item.

Is there a fee for selling items?

We charge a small commission fee for each successful sale. The fee varies by category and will be discussed with you before listing your item.

How do I know if an item is legitimate?

All items listed on our platform are verified by our team. We check account details, gadget functionality, and item authenticity before listing. However, we recommend reviewing all details before purchase.

What is your refund policy?

Refunds are handled on a case-by-case basis. If you encounter any issues with your purchase, please contact us via WhatsApp within 24 hours of delivery. We'll work to resolve the issue promptly.

Still have questions?

Can't find the answer you're looking for? Please chat with our friendly team.

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